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Intercall/WebEx Support Numbers

ResPlus and Web SupportToll-Free Help LineToll-Help LineEmail Contact
General Inquiries (Intercall/WebEx)+1 800 374 1852+1 706 645


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What is Remote Conferencing?

Remote conferencing allows multiple meeting participants to communicate with each other live over the Internet. Participants meet in a dedicated online conference center where they are able to share audio, video and files in real time. With Web conferencing, you and your group can be located down the hall or around the world and still accomplish common goals without travel, expense, or technical hurdles. Participants in an IEEE Remote Conference rely on easy to use, premiere industry technologies to share documents, presentations, designs and ideas, give Web tours, and demos, provide training, offer technical support, and host other interactive events.
With IEEE Remote Conferencing, you can:
  • eliminate the need for expensive and time-consuming business travel;
  • invite participants simply by sending a link to the conference;
  • identify participants as they join and leave meetings;
  • show video, view presentations, share files, and run applications in real time;
  • sync on-screen views so that all participants see the same thing;
  • ask questions of your audience, tally responses and display the results;
  • give control of an application to other meeting participants;
  • allow participants to submit and respond to questions online;
  • capture key participant information such as names and e-mail addresses;
  • chat with host, presenters, or other participants.


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What are some of the advantages of Remote Conferencing?

Bring Everyone Together
Whether they are down the hall or around the world, meet online for training, product demos, presentations, Web site tours or brainstorming sessions, with teams or groups of any size.

Whenever You Want
Schedule your online event in advance or hold meetings on the fly, 24/7.
Share Ideas Instantly
Stream video, send files, view presentations, or control rich multimedia content.
Work Together
Edit files on the fly, poll or survey attendees, send messages and ask questions, discuss white-board ideas and receive feedback.
Save Money and Time
Slash skyrocketing travel costs and time associated with planning and attending face-to-face meetings and keep everyone where they are most productive: their own offices.

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What are some of the best practices I should follow with a web conference?

Do you want your participants to register for the conference or not?
To accommodate all North American time zones, try scheduling your meeting between 11:00 a.m. and 2:00 p.m. ET.  Additionally, for best attendance, try scheduling the remote conference on Tuesdays or Thursday.
Consider the following when planning your meeting:
  • whether your event will involve single or multiple speakers;
  • if you have identified an event host, moderator, or someone else to handle introductions and closings;
  • the level of interactivity for the event;
  • if participants will be permitted to ask questions or make comments;
  •  if you will accept questions asked over the phone, submitted online or both;
  •  if the host or presenter will field incoming questions, or if you will designate some other co-facilitator for Q&A;
  • the type of content will you display, such as static content or multimedia;
  • if there are any software or system limitations that should be considered.
Consider holding a trial run of your meeting to work out any issues that arise.
On the day of the event it is recommended for the speakers and co-facilitators to log-in for a Pre-Conference (Pre-Con) at least one hour prior to the actual session start time.
You might consider preparing “thank you” and “sorry we missed you” messages, and incentives to encourage future participation in advance of the event.


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What is the preferred Remote Conference Program for the IEEE?

Currently, IEEE is migrating from a variety of Remote Conference solutions for staff and volunteers. Volunteers will be moving from the use of Dim-Dim to InterCall and WebEx. This solution is currently in process.


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Who will have Intercall/WebEx IDs?

Volunteers who hold meetings, conferences, or training for their Organizational Unit and require using a remote conferencing tool must register with mga in order to obtain tools required to begin using WebEx.


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What features does Intercall/WebEx have?

Intercall/WebEx has many popular Remote Conferencing features.  For example, you can share your desktop or a particular program with participants, have your participants collaborate with you right on your screen, and allow different people to present in one remote conference.


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I keep hearing about three Centers within WebEx. What are they?

WebEx has three Centers, designed for three different types of conferences:
  • Holding a simple remote conference?  Use Meeting Center
  • Teaching a class to people in different locations?  Use Learning Center
  • Have a large event that you need remote conference capabilities for?  Use Event Center.  Note:  we recommend that you work with Intercall to set up your event so things go smoothly.


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How do I create a remote conference?

Please refer to the quick reference guides on the IEEE Volunteer Remote Conferencing Website or the Intercall/WebEx remote conference site for how to create a remote conference.


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How do I invite people to a remote conference?

Please refer to the quick reference guides on the IEEE Volunteer Remote Conferencing Website or Intercall/WebEx Remote conferencing site for the recommended method of how to invite people to a remote conference.


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Is there a charge involved in dialing into the remote conference?

Please refer to the quick reference guides on the IEEE Volunteer Remote Conferencing website or Intercall/WebEx Remote conferencing site for the recommended method of how to invite people to a remote conference.


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