Q:	I want to renew my membership, change my subscriptions, and modify my society affiliations. How do I do this?
A:	You will need to use your IEEE Web Account to renew your membership online. If you don't know or forgot your log in details, you can retrieve this information by selecting the "Forgot your username" or "Forgot your password" links. After logging in, all current society memberships and subscriptions are highlighted along with associated dues and fees. You will also have quick, one-click access to IEEE Standards Association, Women in Engineering, and Society offerings.
Q:	How do I update my address and other contact information?
A:	To change your contact information, you will need to log in to IEEE Shop using your IEEE Web Account. Once you have logged in, go to My Account tab and click on the relevant link.
Q:	What is the IEEE membership year?
A:	The IEEE membership year is January to December. By October, members are notified regarding renewing memberships for the following year.
Q:	What is the IEEE personal use policy?
A:	Subscriptions purchased by IEEE members at the member price are intended for members' personal use only.
Q:	How does IEEE use the information collected in the audit information section?
A:	The audit information collected by the IEEE is used to verify magazine circulation. You can choose whether your name will be included in the IEEE Membership Directory and/or released to other engineering and related organizations.
Q:	How is the technical interest information used ?
A:	This information is used to understand and meet the technical and professional needs of IEEE members. Our database will hold up to five areas of interest providing IEEE with a better understanding of your professional needs.
Q:	Is paying for my renewal online safe ?
A:	Yes. IEEE conducts secure and private credit card transactions using Verisign's Payflow payment services (formerly Cybercash).
Q:	Will I receive a separate receipt after renewing online?
A:	Your receipt can also be obtained by logging into IEEE Shop, under "What do you want to do" on the right navigation pane select "Print Receipt" .
Q:	When will I receive my membership card?
A:	Your membership card will be sent out within three weeks. Once you complete your renewal, it will be transmitted immediately to the IEEE for processing. Members who join or renew and select the e-membership option will receive an electronic confirmation of their membership card and membership materials.
Q:	Is my renewal tax-deductible?
A:	IEEE member dues, assessments, Society dues, and subscriptions to IEEE publications may be tax-deductible as ordinary and necessary business expenses for U.S. members (subject to IRS guidelines). No portion of member dues are allocable to non-deductible lobbying expenditures. You may wish to consult a tax advisor. (U.S. Taxpayer ID #13-1656633 and Canadian Business #12563 4188; Euro Tax Registration Number: EU826000081.)
Q:	After I renew my membership online, can I go back and add services or publications at a later time?
A:	Log in to IEEE Shop using your IEEE Web Account. Once logged in, go to the "My Account" tab and under "My Membership/Subscriptions" select "Add Memberships/Subscriptions".
Q:	How can I contact someone if I need assistance?
A:	You can visit the IEEE Support Center where you can find resources for chat, phone and e-mail support, as well as a knowledgebase of the most frequently asked questions.
Q:	Are there special air freight services for members outside North America?
A:	Air freight service is available to all subscribers outside the USA, Canada and Mexico. Air freight will save 6 to 7 weeks delivery time to Europe, and from two to five months to South America and the Far East (see surface mail delivery estimates below). Air freight is not available for prior year subscriptions or replacement issues. *Estimated* delivery times for surface mail are: United States, Puerto Rico & Canada: 7 - 14 Days All other areas: 14- 30 Days Local Delivery within country might extend the above quoted delivery times.