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The IEEE Client Services Team provides IEEE Xplore® digital library training and promotional materials. The team works with institutions and individuals who subscribe to IEEE Xplore digital library subscription products to raise awareness of IEEE at their locations as well as increase usage.


IEEE Client Services

Head shot of Rachel Berrington Rachel Berrington, MLS
Director, IEEE Client Services

Oregon and international locations

Rachel Berrington focuses her efforts on IEEE customers located in western North America as well as those based internationally.

Prior to joining IEEE, she was Corporate Librarian for Mentor Graphics. Rachel was President of the Oregon Chapter of the Special Libraries Association for 2002–2003 and is also a member of the American Society of Engineering Education (ASEE).

Head shot of Ruth Wolfish Ruth Wolfish, MLIS
IEEE Client Services Manager
CT, DE, FL, MA, MD, ME, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, Eastern Canada, and other international locations
Ruth Wolfish works with IEEE customers located in eastern North America and internationally.

Ruth came to IEEE from Lucent Technologies, where she was an information specialist and electronic content coordinator. Ruth is a Past President of the New Jersey Chapter of the Special Libraries Association (SLA). In 2009, she was elected to the SLA Board of Directors as Chapter Cabinet Chair-Elect.
Head shot of George Plosker George Plosker, MLS
IEEE Client Services Manager
AK, AZ, CA, CO, HI, ID, MT, NM, NV, UT, WY, Western Canada (except British Columbia), and other international locations
George Plosker works with IEEE customers in the southwestern United States and internationally.

A veteran of the content industry, he has held senior positions with 365 Media, infoUSA, Inc., DIALOG and at Thomson Gale, where he managed the search assistance and content support team. San Jose State University’s School of Library and Information Science named George one of its "40 most influential alumni who have had a profound impact in both the public and private sectors." More recently, the San Francisco Bay Area Chapter of the Special Libraries Association (SLA) recognized him with their Quarter Century Club & Lifetime Achievement Award as "a strong voice on behalf of the information profession."

Head shot of Jalyn Kelley Jalyn Kelley, MLIS
IEEE Client Services Manager

AL, AR, GA, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, ND, NE, OK, SD, TN, TX, WI, WV, and international locations
Jalyn Kelley works with IEEE customers located in the southern and central United States and internationally.

Prior to joining IEEE, Jalyn was an Assistant Branch Manager at the San Antonio Public Library, Research Analyst at Computer Sciences Corporation (CSC), and News Researcher at the San Antonio Express-News. Jalyn was the 2008 President of the Texas Chapter of the Special Libraries Association (SLA).

Head shot of Kristen Fitzpatrick Kristen MacCartney, MBA, MLIS
IEEE University Partnership Program (UPP) Manager
Berkeley, Caltech, Dartmouth, Drexel, Columbia, MIT, Stanford, Texas A&M, UCLA, UCSD, University of Michigan, Virginia Tech, and WPI
Kristen develops unique programs with students, librarians, and faculty at 13 schools in the US, China and India.

Kristen joined IEEE from Rutgers University, USA, where she worked as an information literacy instructor and at numerous reference desks. She serves on the board of the Omicron Chapter of Beta Phi Mu, the international library and information studies honor society and is a member of SLA and ASEE. She was recipient of the 2011 Joyce E. Farrell IEEE Staff Award.
Head shot of Qing Li Qing Li, MS, Information Management
IEEE Client Services and University Partnership Program Manager
China Mainland, Hong Kong and Taiwan; Peking University, Tsinghua University
Qing Li serves clients in China Mainland, Hong Kong, and Taiwan.

Currently a Ph.D. candidate at the School of Information Studies at Syracuse University, USA, Qing earned BS and MS degrees from the School of Information Management at Peking University, P. R. China. She has presented papers at many prestigious academic conferences worldwide, such as ICIS, CSCW, and AOM, and has published in several core academic journals, including the Journal of the Library Science in China and Information Theory and Practice.
Head shot of Dhanukumar Pattanashetti Dhanukumar Pattanashetti, B.E., MLISc
IEEE Client Services and University Partnership Program Manager
India; Indian Institute of Science, Indian Institute of Technology Kharagpur
Dhanu works with customers throughout India.

Before joining IEEE, Dhanu was Deputy Customer Relations Manager in the Scientific and Scholarly Research (SSR) Division of Thomson Reuters. Previously, he was Assistant Librarian at PES Institute of Technology and Content Analyst with the Content Management Development Center of Accenture.
Head shot of Michael Shapiro Michael Shapiro, MA, MLIS
IEEE Client Services and University Partnership Program Manager
Latin America, Spain, Portugal, British Columbia, and WA, USA

In this newly created role, Michael will be responsible for providing support to IEEE's digital library customers and managing IEEE University Partnerships in Latin America.

Michael has over 20 years' experience in the publishing and library industry, including founding Libros Sin Fronteras, a Spanish book, audio, and video distributor, which he sold to Baker & Taylor in 2004. He comes to IEEE from OCLC, where he served as Partner Development Manager for and consulting librarian providing reference services to customers in both English and Spanish. He also has served on the Executive Committee and the Board of REFORMA, the National Association to Promote Library and Information Services to Latinos and Spanish speakers. A native of Madison, WI, Michael gained his bachelor's degree from the University of California, Berkeley, USA, and has dual master's degrees in Latin American Studies from the University of New Mexico, USA, and Library and Information Studies from the University of Wisconsin, USA.



Head shot of Eszter LukácsEszter Lukács, Magister, Linguistics
IEEE Client Services and University Partnership Program Manager

Europe (except Spain and Portugal)

Eszter Lukács works with IEEE customers located in Europe. She has nine years' experience in the information industry and has joined IEEE from EBSCO, where she worked as an account manager for Hungarian customers. Eszter gained her Magister degree in Linguistics from the Humboldt-Universität zu Berlin; she speaks German, English, and Hungarian and is based in Berlin, Germany.


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