IEEE Client Services Team

Rachel Berrington focuses her efforts on IEEE customers located in western North America as well as those that are based internationally.

Prior to joining IEEE, she was Corporate Librarian for Mentor Graphics. Rachel was President of the Oregon Chapter of the SLA for 2002-2003 and is also a member of the American Society of Engineering Education (ASEE).

Ruth Wolfish works with IEEE customers located in eastern North America and internationally.

Ruth came to IEEE from Lucent Technologies where she was an information specialist and electronic content coordinator. Ruth is a Past President of the New Jersey Chapter of the Special Libraries Association (SLA). In 2009, she was elected to the SLA Board of Directors as Chapter Cabinet Chair-Elect.

George Plosker works with IEEE customers in the southwestern United States and internationally.

A veteran of the content industry, he has held senior positions with 365 Media, infoUSA, Inc., DIALOG and at Thomson Gale, where he managed the search assistance and content support team. San Jose State University’s School of Library and Information Science recently named George one of its "40 most influential alumni who have had a profound impact in both the public and private sectors."

 

Jalyn Kelley works with IEEE customers located in the southern and central United States and internationally.

Prior to joining IEEE, Jalyn was an Assistant Branch Manager at the San Antonio Public Library, Research Analyst at Computer Sciences Corporation (CSC), and News Researcher at the San Antonio Express-News. Jalyn was the 2008 President of the Texas Chapter of the Special Libraries Association (SLA).

 

Kris develops unique programs with students, librarians and faculty at 13 schools in the US, expanding to China and India.

Kris joined IEEE from Rutgers University, USA, where she worked as an information literacy instructor and at numerous reference desks. Kris serves in leadership roles with the New Jersey chapters of SLA and Beta Phi Mu, the international library and information studies honor society.

Qing Li serves clients in China Mainland, Hong Kong and Taiwan.

Currently a PhD candidate at the School of Information Studies at Syracuse University, USA, Qing earned BS and MS degrees from the School of Information Management at Peking University, P. R. China. She has presented papers at many prestigious academic conferences worldwide, such as ICIS, CSCW and AOM, and has published in several core academic journals, including the Journal of the Library Science in China and Information Theory and Practice.

Dhanu works with customers throughout India.

Before joining IEEE, Dhanu was Deputy Customer Relations Manager in the Scientific and Scholarly Research (SSR) Division of Thomson Reuters. Previously, he was Assistant Librarian at PES Institute of Technology and Content Analyst with the Content Management Development Center of Accenture.

Before joining IEEE, Elka was a recruitment consultant focusing on the STM publishing industry in the UK and Europe. Prior to that, she worked as a researcher and knowledge manager for consultancies such as Arthur D. Little and Booz & Co. Elka is based in Frankfurt, Germany.