Usage Statistics for IEEE Subscribers FAQs | 
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Macmillan Publishing Services (MPS) Technologies Inc.
Log in, Access & Browser Requirements
Site Overview Table
Reports
IP Report
Turnaways
IEEE Enterprise
COUNTER (Counting Online Usage of NeTworked Electronic Resources) is an initiative formed by libraries and publishers to insure consistent usage in reporting. COUNTER also requires specific reports and definition of usage terms for COUNTER compliance. The COUNTER Codes of Practice provides a set of standards and protocols governing the recording and exchange of online usage data. To learn more about COUNTER, visit www.projectcounter.org. 2 . What types of filters are used to make the data COUNTER compliant? The COUNTER Code of Practice uses two main filters, the "double-click" filter and the "spider filter." Double-click filtering is when the same document requested multiple times within a 10 second span is filtered out. A "spider filter" removes non-human download activity from authorized and/or non-authorized robots. 3 . When did IEEE become COUNTER compliant and which years contain COUNTER formatted data? IEEE statistics became COUNTER compliant as of January 2006. All IEEE usage reports on the site from January 2005 and forward are COUNTER formatted. 4 . Where can I access the 2004 COUNTER Usage Report Statistics? The 2004 COUNTER statistics are no longer available from the MPS website. If you require 2004 COUNTER data, you may contact the IEEE at onlinesupport@ieee.org. Otherwise, the 2004 Non-COUNTER stats are available on the IEEE’s old usage site, located at http://ieeexplore.ieee.org/onlinestats/index.html. 5 . Are all of the reports on the MPS website required by COUNTER? No, there are only four reports on the site that are required by COUNTER. These reports are referred to as the COUNTER JOURNAL REPORTS. The other reports provide IEEE customers with a more in-depth look into their usage. These additional reports are processed and filtered to be COUNTER compliant. – MPS Technologies, Inc.– 1 . What is MPS and how is it related to COUNTER? COUNTER is an initiative formed by libraries and publishers to ensure consistent usage reporting. MPS Technologies Inc. is a company that is part of the Macmillan Publishing Group and delivers COUNTER reports to its customers. IEEE hired MPS Technologies Inc. as their usage vendor to provide COUNTER usage statistics on their Web site. 2 . What is Coremetrics and how are they related to MPS and COUNTER? Coremetrics is a technology vendor that MPS technologies uses to provide their customers with COUNTER usage reports. Their Surf-Aid platform is the technology which powers the MPS usage site, the reports on it, and the various tools on it. IEEE subscribes to Coremetrics’ Scholarly Publishing service, which provides the COUNTER reports, as well as the other various reports on the site. – Log in, Access & Browser Requirements – 1. What effect does logging in through a proxy server have on my usage? None. Users going through a proxy server will still have an IP address associated with the institution. 2. What effect does using a blind log in have on my usage reports? None. Users from a blind log in will still have a cookie value and thus their reports will not be skewed or altered. 3. What effect does using Mozilla Firefox instead of Internet Explorer have on the site? The only difference that has been noted is the absence of a log out button on the site in Mozilla Firefox . 4. Can more than one person log in to the MPS Web site concurrently? Yes, multiple users may log in to the MPS Web site concurrently with the same username/password.
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Site Overview Table –
Article Requests are the sum of the PDFs, HTML and Others (ZIP, TXT, MOV, etc.) that are requested by the server. See picture below. 2 . Why do the statistics on the Site Overview Table sometimes appear incomplete (only displaying the first few days of the month, rather than the whole month)? Unlike the detailed monthly usage reports on the Website, which are static and generated once a month, the data in the site overview table is dynamic and is continually updated as processing occurs. So at times, only a partial month’s worth of data is available, as the processing has not been completed for the whole month. 3 . Can I view statistics in the Site Overview Table for any years besides the current one? No, the site overview table is only available for the current year. 4 . When I compare the Article Requests figure from the site overview table with the Article Requests figures from the “Article Request by Type” report, there seems to be a slight difference. Why is that? The Article Requests in the “Article Requests by Type” report show all of the article requests that can be mapped as a journal, conference or standard. Those article requests that are not in those categories (such as ephemera, etc.) are not counted in this report. However, all Article Requests are counted in the site overview table, regardless of whether the article request can be categorized or not. Thus, the total in the site overview table is typically higher.
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Reports –
Only the top 50 entries are shown on each report page for the purpose of minimizing loading times. Any entries aside from the top 50 are grouped into the "Other" category at the bottom of the report. To view the full list of entries, you must download the CSV (Comma Separated Value) file at the bottom of the page. See example below. 2 . What is the Favorite Reports feature and how do I use it? The
Favorite Reports feature is a customizable folder on
the main page of the MPS Web site that allows
the user to select his or her favorite reports
to be stored on the main page so that they can
access the reports easier.
3 . For COUNTER Journal Report 3, are the numbers a combination of successful item requests AND turnaways? If so, can these two metrics be viewed separately in this report? The numbers in this report are indeed a combination of Successful item requests AND Unsuccessful item requests (same as a turnaway in this context). This sum is considered to be the TOTAL item requests. However, the figures listed for item requests are not broken out by successful versus unsuccessful item requests in this report. 4 . What is "ephemera" and how does it affect my usage stats? "Ephemera" is free, unprotected content that can be found on IEEE Xplore. COUNTER requires that "ephemera" is included with the usage statistics. 5 . Where can I find citations on the MPS Web site? On the MPS Web site, citations are referred to as Abstract Views. You can find Abstract Views on both the Site Overview Table and the Reports folder. – IP Report – 1 . If my institution recently added/removed an IP address to our IEEE Xplore® authentication, when will this IP’s usage start showing up on the IP report? The files which link IP addresses to each account are sent to CoreMetrics at the beginning of each month. Therefore, a new IP address will not show up in the IP report until the middle/end of the next month, after the updated data is processed. 2 . The IP report is showing IP addresses that I do not recognize and are probably not part of my institution. What are some of the possible reasons they are showing? There are many possible reasons for unrecognized IPs to show up on the IP report. For example, if your IEEE Xplore account is username and password based, it is possible that the password is being distributed to others outside of your institution. Also, activity from computers connected through an institution’s VPN can show up on the IP report. Additionally, there are cases of robots or crawlers illegally getting into IEEE Xplore through customer accounts, and thus the IPs of these robots/crawlers will show in the IP report. – Turnaways – 1 . What is the difference between a license denial and a Turnaway? A license denial is an access denial to IEEE content due to limitations of the current subscription. A Turnaway, also known as a concurrency denial, refers to a log in denial because a subscription has exceeded the maximum number of simultaneous users. 2 . What is the difference between the three different reports of Turnaways? At the
Reports page, you will see three different types of
reports for Turnaways.
"COUNTER Journal Report 2 - Turnaways",
"Turnaways", and "Turnaways By Type". "COUNTER Journal Report 2 - Turnaways" is a required COUNTER report that shows Turnaways by Month and Journal and does not include information regarding conferences and standards. "Turnaways" and "Turnaways by Type" are non-required documents by COUNTER that are provided by IEEE to display the missing information in "COUNTER Journal Report 2 - Turnaways." · "Turnaways" shows the count of Turnaways from Journals, Conferences, and Standards by the articles specific title. "Turnaways by Type" shows the count of Turnaways from different types of documents in IEE and IEEE. 3 . Is there any way to see denials or Turnaways by IP? No, we cannot see denials or Turnaways by IP. We can only see them by title. Although, we are looking to make denials and Turnaways visible by IP.
– IEEE Enterprise – Enterprise users can get usage accounts, but most of the usage figures will hold a slightly different meaning due to the nature of the product. Article requests for an Enterprise customer refer to the number of times a document is clicked on and opened, the same as an IEEE/IET Electronic LIbrary (IEL) or other customer. This number is not usually the same as the number of downloads used from their filing cabinet because the same document can be viewed multiple times. Article requests will always be greater than or equal to the filing cabinet downloads used. 2 . If my company/institution has multiple electronic products in IEEE Xplore, is there any way to distinguish the usage that comes from each subscription? For example, if I have Enterprise along with an IEEE All-Society Periodicals Package (ASPP) subscription, can the usage be separated from each other? Usage for customers with both Enterprise and IEEE All-Society Periodicals Package (ASPP) subscriptions is combined for both products. This is the same case for all combinations of IEEE Xplore products. Unfortunately, separating the usage by product cannot be done at this time. 3 .
Does the MPS Web site have any data regarding the
IEEE Enterprise filing cabinet ? Glossary of Terms for Usage Statistics for IEEE Subscribers
Site Overview Table Abstract Views - Reports the number of requests for an article Abstract. Article Request - The number of documents (PDF, HTML and occasionally TXT, MOV, ZIP) requested from the server. Article Request (HTML) - The number of HTML documents requested from the server. Article Request (PDF) - The number of PDF documents requested from the server. Hits - The request for and delivery of a file (such as a Web page) on a server. Each element of a requested page (including graphics, multimedia, and the HTML file itself) is counted as an individual hit. Thus, the number of hits is always greater than or equal to the number of page requests. Page Views - The number of pages viewed on a Web site. Searches Run - Reports the number of keyword searches performed. Session - see Visits. Site Overview - The main screen of the MPS Web site. It contains a table and graph which displays statistics relating to IEEE Xplore® usage, broken down by adjustable granularities. Table of Contents Views - Reports the number of requests for an article's tables of contents. Visits - Represents the number of individual durations of times visitors were on the site accessing a series of pages without 30 minutes of inactivity. A single visitor can account for multiple visits in a single day. Also called Session. Cookie - A file on a PC containing saved information usually issued by the Web site server and saved by an Internet Browser. It is typically used to identify a unique user, although the data is not sufficient enough to identify a specific person. CSV (Comma Separated Value) - A format in which each value in a file is separated by a comma (W, X, Y, Z) and is usually compatible with all spreadsheets and text editors. Full -Text PDF - The complete text of an article, paper, or standard in its published form. It includes both the bibliographic descriptions and the articles themselves. HTML - acronym for Hypertext Markup Language. It is the Mark-up language that is used for publishing hypertext on the World Wide Web by using tags to structure text info. Internet Browser - Program used by a Web site visitor to view content on that Web site (i.e. Netscape, Internet Explorer, Mozilla Firefox, etc.). Conference Proceeding - As used in IEEE Xplore®, a written record of the discussions and occurrences that take place at conferences sponsored or co-sponsored by the IEEE. Item Requests - A non-document download from the IEEE Xplore® Web site. This includes table of contents, abstracts, full-text requests and references. Journals - As used in IEEE Xplore®, any serial publication such as a journal, transaction, letter, or magazine. Standards - A practice or a product that is widely recognized or employed, especially because of its excellence. Abstracts - A summary of the contents of a document. The Abstract commonly explains the main points made in an article or paper, including the main theme, argument, process, and results. Article Requests By Type - A breakdown of article requests into the type of document, based on 3 categories: Journals, Conferences, and Standards. Automated Reports - Statistic reports derived by COUNTER requirements and other reports supplied by the content provider. Concurrency Denials - see Turnaways. Consortium - An association of companies or institutions that join together for a definitive purpose. In the case of IEEE, it refers to schools and companies that come together for the purpose of automated reports. Favorite Reports - A customizable folder on the main page of the MPS Web site that allows the user to select his or her favorite reports to be stored on the main page so that they can access the reports easier. Granularity - The size and/or duration of time that a specific group of statistics is measured over. In the context of the MPS Web site, the time granularity of several reports can be changed. License Denials - A license denial refers to access denial to IEEE content due to limitations of the current user subscription. For example, IEEE Enterprise users will experience license denials when trying to download Standards, because they are not part of that subscription package. Measurement - A mathematical unit or amount obtained by measuring Web site behavior (in SurfAid) and then indicated on a report to communicate access, time taken, number of users, etc. Also called Metric (see below). Metric - See Measurement (see above). Turnaways - Log in denials (in IEEE Xplore®) because the maximum number of simultaneous users that are allowed per the license agreement has been exceeded. Reference - Links to view a list of an article's referenced documents with links to view the Abstract or Full-Text PDF.
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