IEEE Returns Policy
IEEE publications
• IEEE members: Complete the Publications Inquiry Form.
• Customers: Complete the Subscription Claims Form.
IEEE standards
IEEE has partnered with Techstreet, a business of Thomson Reuters, to provide all customers with Print-on-Demand (POD) product fulfillment on orders for IEEE Standards.
Due to the nature of POD, rush orders for IEEE Standards require 24 hours to produce.
IEEE will continue to honor claims for defective titles, replacing the original at no cost to customers. Visit Techstreet for information about returns and other policies.
Individual conference publications
IEEE has partnered with Curran Associates to provide all customers with product fulfillment for individual conference proceedings. For terms and conditions regarding individual conference publications, visit the Curran Associates Web site or send a question via e-mail to ieee@proceedings.com. Please contact Curran Associates for all individual conference publication orders and claims.
IEEE books and eBooks
IEEE members are bound by the Code of Ethics, which new members must agree to when they join IEEE, and then confirm annually each year they renew.