IEEE has a “No Returns” policy. However, IEEE will gladly replace damaged or missing publications. For information, including returns policies, related to IEEE Standards, Conference Publications, and IEEE Books and eBooks, see below.

IEEE publications

If you have not received your publication or it arrived damaged, complete one of the forms below. Learn more about delivery of IEEE Publications.
• IEEE members: Complete the Publications Inquiry Form.
• Customers: Complete the Subscription Claims Form.

IEEE standards

IEEE has partnered with Techstreet, a business of Thomson Reuters, to provide all customers with Print-on-Demand (POD) product fulfillment on orders for IEEE Standards.

Due to the nature of POD, rush orders for IEEE Standards require 24 hours to produce.

IEEE will continue to honor claims for defective titles, replacing the original at no cost to customers. Visit Techstreet for information about returns and other policies.

Individual conference publications

IEEE has partnered with Curran Associates to provide all customers with product fulfillment for individual conference proceedings. For terms and conditions regarding individual conference publications, visit the Curran Associates Web site or send a question via e-mail to Please contact Curran Associates for all individual conference publication orders and claims.

IEEE books and eBooks

IEEE, in cooperation with its publishing partner John Wiley & Sons, offers books and ebooks. For terms and conditions regarding John Wiley & Sons products, visit the Wiley/IEEE web page.
IEEE Code of Ethics

IEEE members are bound by the Code of Ethics, which new members must agree to when they join IEEE, and then confirm annually each year they renew.