Frequently Asked Questions

How do I get a receipt after purchasing a course?

• If you purchased a course directly through the platform as a retail user, a receipt for your order will be sent directly to the email address you registered with.
• If you received a token to enroll into a course through your organization/college, please contact your college for receipt details. No individual receipts are provided for such purchases.

 

I purchased a course on the platform. How do I start accessing the e-Learning?

You will receive a token number (via email for direct purchase on the platform or through your college/institution’s IEEE-BLP program coordinator).

• Enter the token number on your dashboard on the IEEE BLP platform (after signing in at blended-learning.ieee.org). You will be successfully enrolled into the course once the platform accepts the token as valid.
• Click on the "Play" button for the course on the dashboard to launch the e-Learning program or to perform other activities associated with the course.

If you have trouble enrolling for courses, please email support-blp@ieee.org.

 

I am a faculty member at a college and would like to enroll my students for the IEEE Blended Learning Program. How do I do this?

Please contact the sales team at info-blp-vlsi@ieee.org.

 

How long do I have access to the courses after successful enrollment (once the token number is accepted by the platform)?

• E-Learning access: Three months from the time you enter a valid token number on the platform or until you complete the lab session, whichever comes later.
• The entire program (e-Learning, Lab, and end-of-course assessment) must be completed within six months of purchase.

 

How can I extend access to the e-Learning course beyond the end date?

Please send an email to support-blp@ieee.org. You may be granted extension upon the sole discretion of the IEEE BLP Program administrator under exceptional circumstances.

 

I purchased and enrolled into a course but I am not able to continue. Can I get a refund?

Please refer to the course refund policy.

 

Where can I find instructions to navigate e-Learning?

• Navigation guides: If you have purchased a course, you should have received a :Getting started version of the Learner Navigation Guide" from the support team. If you did not, please contact support-blp@ieee.org.
  
• Help Lecture: If you are having trouble navigating the e-Learning, please click on the "Help Lecture" (represented by a question mark symbol) present on every e-Learning slide.

 

I entered my course token and the platform shows that my token number is invalid.

Please double check to make sure that you have entered the correct token number. If you received the token number from your college/university administrator, please contact them to ensure that the same token number has not been shared with someone else previously. If you purchased the course directly on the platform, please send an email request to support-blp@ieee.org for further help.

 

I just enrolled to a course. How do I begin e-Learning?

After purchasing the course, you must activate it before using it.

• If you know your license token, click on the activate button on the "My Learning Dashboard" page to enter the token and activate the course.
• If you don't know your license token, you can retrieve it from order history page (click My Orders and then Licenses), then follow the instructions above to activate the course.

Once the course has been activated, you can launch the course by clicking the "Play" button of the course card on the "My Learning Dashboard" page.

 

How do I access all the courses I have purchased/enrolled in?

Your learner dashboard shows all the courses you are enrolled in. If you have enrolled for more than two courses, sign in with your credentials and click on the "arrow" symbol to browse through all your courses.

 

Can I download courses and complete them at my leisure?

The e-Learning part of the IEEE Blended Learning Program is specifically designed to be an interactive online course accessed through a web-browser interface. You would need access to a computer with appropriate configuration, an internet connection, and appropriately configured audio. System requirements are provided in the program details page.

 

Can I print/download course material?

IEEE Blended Learning Program includes several supplementary materials for each course that can be downloaded and printed. Please note that all course material and the platform is subject to the IEEE and/or RV-VLSI Copyright, where applicable.

 

The e-Learning has suddenly become unresponsive. How can I restart the program without losing data?

The e-Learning part of the courses is designed to be highly interactive, but there are very few cases where data loss may occur in the event of any platform malfunction. If there is power interruption or an internet connectivity issue while browsing the Practice and Assess sections of e-Learning, you will have to redo the problem you were solving at the time of the interruption.

 

Will my assessment results be saved if the internet connection is lost during the session?

If you were in the middle of the assessment section, you will be asked to begin the assessment again. Only the first, fully completed assessment results will be stored in the system for future retrieval.

 

What happens when there is a power interruption or the internet connection is lost in the middle of the course?

When you resume e-Learning, you will have the option to begin from where you last left off. However, you will have to sign in and relaunch the specific e-Learning course.

 

I cannot listen to the audio/there is inconsistency and drag in the audio. How can I fix this issue?

Please make sure that the audio on your computer is configured properly, has internet connectivity, and that other system requirements are met. If you are still facing an issue after checking your computer’s audio configuration, please email support-blp@ieee.org.

 

The audio is too fast/slow for me. I am unable to listen to all concepts in one take. How can I fix this issue?

You can control the audio playback in several ways. First, you can pause and resume the audio playback using audio controls available on the screen. You can also play audio from specific places within the page. Each page also includes a transcript of the audio to allow you to follow the audio more easily.

 

How can I communicate feedback about the IEEE Blended Learning Program?

Your feedback is valued on IEEE’s Blended Learning Program. You can provide feedback on specific aspects of e-Learning and lab after completing those parts of the program, respectively. The links for a feedback from are available on your Course Details page (post sign-in). If you have additional feedback, please send an email to feedback-blp@ieee.org.

 

I am having several technical issues while browsing the e-Learning. Who do I contact?

Please send an email describing, in detail, the issues you are facing, along with your system details, to support-blp@ieee.org. Please include the following information:

• Your system configuration (OS with version number, RAM, etc.)
• Browser and browser version
• Nature of the issues, including screenshots

 

Why is the Course Feedback link not enabled in my Course Details page?

The Course Feedback link will be enabled only after both the e-Learning and the lab sessions are completed. Please feel free to send specific feedback to feedback-blp@ieee.org.

 

I have completed the program but am unable to download the certificate.

The certificate link will be enabled once you submit the feedback form. It is mandatory to fully complete the program in order to get the certificate.